Delivery Policy

Lolo’s Kloset Delivery Policy

United Kingdom: £6.00 , Europe £15 , Australia £15 , USA £15 , Africa £20
Standard postage and packaging charges within the UK is £6.00 depending on the weight of your order. All orders are sent with Royal Mail Signed for delivery or courier signed for delivery, therefore require a signature upon delivery. You will receive an email on dispatch of your order letting you know the parcel is on its way. If you are not home at the time of delivery you will be left a calling card by Royal Mail for you to collect your parcel from your local post office, or you will be left a courier calling card. You must collect your parcel within 7 days, after this time Royal Mail will return your parcel to us.  Please note that you can email sales@loloskloset.com for more information and your  Royal Mail or courier tracking number. Order parcels that are returned to us can be re-delivered but at your own cost, alternatively we will cancel and refund the order, we will notify you by email to confirm re-delivery or cancellation of your order.

PLEASE NOTE: Special Delivery options such as next day delivery are available for an extra fee but you will need to email sales@loloskloset.com to arrange special deliveries. The fee will depend on the weight and urgency of your order parcel.

International

Delivery costs will vary depending on the combined weight or your order and the destination country for delivery. Standard postage and packaging charges for 1kg is £12. Items will be sent via Royal Mail International Signed For or courier recorded delivery, therefore require a signature upon delivery. All orders require a signature upon receipt. You will receive an email on dispatch of your order letting you know it’s on it’s way. If you are not home at the time of delivery you will be left a calling card by your local postal service for you to collect your parcel from your local post office, or you will be left a courier calling card. You must collect your parcel within the set time outlined by your local postal service, after this time your postal service will return your parcel to us. You can also email sales@loloskloset.com for your order parcel tracking number. Order parcels that are returned to us can be re-delivered but at your own cost, alternatively we will cancel and refund the order, we will notify you by email to confirm re-delivery or cancellation of your order.

If International order parcels (orders shipped outside of UK) weigh in excess of 2kg you may be contacted regarding payment for any excess postal charges.

Product information

We have made every effort to display all products as accurately as possible.

The colours of our products that appear on the website may differ to actual product depending on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.